Frequently Asked Questions
Everything you need to know about shopping with NetEase Store
What is your standard shipping policy?
We offer standard shipping globally, with delivery typically taking 5-10 business days depending on your location. Tracking information is provided as soon as your order leaves our warehouse.
How can I return an item if it doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the item is in its original condition with tags attached and use our online portal to generate a return shipping label.
Are your materials ethically sourced?
Yes, NetEase Store is committed to sustainability. We partner with certified suppliers to ensure our fabrics meet high environmental and ethical labor standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, our warehouse begins processing and we are unable to make further changes.